GTC

(gtc) General Terms and Conditions

In our wording, for simplicity, we use the term “Patient”. This term refers to both female and male patients.

Cost Overview

Below you will find the overview of costs and the associated billing.

Appointment Reservations
By reserving an appointment, the patient agrees to the general admission and treatment conditions described here, as well as the associated costs.

Cancellation of Agreed Appointments
Agreed appointments can be canceled free of charge up to 24 hours before the appointment. Cancellations within 24 hours before the appointment, missed, and also last-minute canceled appointments will be billed 100% privately to the patient.

Costs & Billing for Osteopathic Services
The provided osteopathy services are billed according to “Tarif 590” / Validity Area Canton of Zurich. “Tarif 590” is a list of outpatient complementary medical services according to supplementary insurance (VVG).

The calculation of the services is done with the corresponding specification of billing codes based on effort and complexity of the case. The tariff set for billing depends on the presenting symptoms of each individual patient. The determination of the tariff to be charged is solely the responsibility of the treating doctor and is not negotiable.

  • The tariff rates range from CHF 15.00 to CHF 20.00.
  • Billing for services is done in increments of 5 minutes.

Costs for the Preparation of Reports/ Medical Protocols

  • The costs for the preparation of reports/ protocols are not included in the osteopathic services and will be billed separately and based on effort.
  • The same applies to the provision of medical reports in health insurance portals at the patient’s request.
  • Special Conditions for the Preparation of Reports and Medical Protocols:
    • A cost advance payment of 90% must be made by the clients for the preparation of reports and medical protocols.
    • The amount of the costs incurred is defined after assessment of the effort by the doctor/specialist-therapist.
    • After completion of the medical report/protocol, the remaining payment is made by the clients according to the final cost definition by the specialist/contractor.

Costs for Providing Reports to other Medical Institutions or Doctors
Reports can also be provided to other medical institutions or doctors at the request of patients. This requires a separate order from the patient. The associated services will be billed to the patient based on effort.

Cost Coverage for Osteopathy and Etiopathy
The costs for osteopathic services are generally reimbursed proportionally by private supplementary insurances according to the Insurance Contract Act (VVG) and individual contract conditions/agreements with the patient’s complementary medical insurance. Any responsibility on our part (OCP Quirino) is hereby rejected.

Generally, the patient is obliged to independently cover all treatment and special order costs initiated by the patient.
Each patient is responsible for clarifying cost coverage. Osteopathic services are not covered by compulsory health insurance.

Cost Coverage for Osteopathy and Etiopathy in case of an Accident
In the case of an accident, the cost coverage by accident insurance is the patient’s responsibility to verify.

Payment of Incurred Costs in Case of Rejection by Private Supplementary Insurance
Should the private supplementary insurance decline to cover the costs in full or in part, the patient is obligated to bear the entire cost independently. In the case of partial rejection, the patient must cover the difference amount themselves.

Special Service – Cost for an Independent Second Osteopathic Medical Expert Opinion
Under certain circumstances, it may be necessary or strongly advised to seek a second opinion. The second opinion is independent and neutral. This second opinion must be separately commissioned, and the costs for this assignment as well as the preparation of the second opinion are fully borne by the patient. The cost coverage for a second opinion by the health insurance is the patient’s responsibility to verify.

The specialist/osteopath will review your findings/diagnoses and conduct an assessment as well as a consultation (answering, clarification, estimation of open questions from the patient regarding further surgical, medical/therapeutic procedures). If necessary and required, we will conduct a DD examination/anamnesis on the patient/client. This leads to the definitive review and decision according to the regulation (EBM/EBID) Evidence Based Individual Decision-Information / Experience-Based Osteopathic Medicine, involving interdisciplinary, interprofessional disciplines.

Special Agreements
Special conditions regarding the above and the defined rates can be agreed upon or discussed after examining the circumstances with the practice management OCP Quirino.

Note for Extraordinary Practice Consultations/Treatments Outside Regular Working Hours: A surcharge for (Emergency Consultations) will be charged in accordance with the tariff information, in adapted form.

Advance Payment and Proof of Cost Coverage Commitment by Supplementary Insurance

  • Advanced Payment
    • The doctor has the right to request an advance payment (based on their estimated treatment effort) for the planned treatment. In these cases, the treatment of the patient will commence only after the advance payment has been made..
  • Proof of Cost Coverage
    • Upon the doctor’s request, proof of a commitment for cost coverage by the supplementary insurance can be demanded. In these cases, our practice will only commence treatment of the patient after receiving confirmation from the insurance.
  • Office Hours Overview (Time Information)
    • Consultation Hours & Emergency Practice within Normal Working Hours:
      • Monday – Friday: 06:00 AM – 08:00 PM
      • Saturday – Sunday: 06:00 AM – 04:00 PM
    • Consultation Hours / Emergency Practice outside Normal Working Hours:
      • Monday – Friday: 08:00 PM – 06:00 AM
      • Saturday – Sunday: 04:00 PM – 06:00 AM
      • Sundays and Holidays are generally considered special operations and are billed accordingly outside of regular working hours (all day).

Invoicing

Invoicing is usually done through the doctor’s office. Invoices must be settled within the payment period, regardless of health insurance reimbursement.

By reserving an appointment, the patient agrees to the following:

  1. The patient agrees that their clinical and personal data will be stored in an electronic database.
  2. The necessary patient data will be securely provided to the doctor’s office for billing purposes.
  3. In necessary cases, the necessary patient data will be purposefully forwarded to any debt collection agencies and relevant governmental authorities.
  4. If necessary, the treating doctor can request access to the patient’s medical records and, in the interest of the patient, patient information can be forwarded to the treating doctor or to other medical or paramedical persons as well as to medical institutions. This is done in consultation with the patient and with their written approval with original signature provided.
  5. Communication and correspondence with health insurances regarding the administrative and clinical data of a patient documented and managed during treatment is necessary and accepted.
  1. These provisions can be adjusted at any time without prior notice. Osteopathy Method 141, my Concordat number-ZSR: T671362 (EMR, ASCA, EGK, SNE) GLN number: 76010

For detailed information on data protection, please refer to our data protection notice.